If you have a problem with a Mac application, you:
1. Call Apple support
2. Get a live person on the line IMMEDIATELY to answer your question
When you can’t figure out how to get MS Word 2008 to generate a Table of Contents so that you won’t friggin’ have to do it manually every time you revise your dissertation, you:
1. Try to find the answer somewhere on a Microsoft message board, blog, help site, etc., and when that doesn’t work, you. . .
2. Call the Microsoft technical support number and wait on hold for over an hour while listening to inane music that elevates your level of frustration with each passing moment, and when that doesn’t work, you. . .
3. E-mail everyone you know who has any sort of Microsoft application knowledge (cousin Joel, Carole’s high school friend who is now a VP at Microsoft, all the folks in the Dissertation conference room, the Writing Center conference room, the Ph.D. Community Lounge conference) to see if they can assist you, and when that doesn’t work, you. . .
4. Offer the aforementioned constituencies money, food, and/or sexual favors in exchange for their assistance, and when that doesn’t work, you. . .
5. Desperately post to the Microsoft Mactopia site — where you can see that many others have also asked for help and received no assistance, and when that doesn’t work, you. . .
6. Stomp around your office like a big baby, emitting loud, unattractive grunts of anger that send the dog scurrying out of the room, and when that doesn’t work you. . .
7. Give up and decide to create the TOC manually because figuring out how to generate it automatically is obviously taking more time anyway!!!